Voice for business, with AI where it actually helps
Most phone systems are either outdated or overcomplicated. AI Voice is a modern business calling platform that keeps the basics solid (routing, reliability, reporting) and adds AI features where they improve real operations: better call handling, better visibility, and better outcomes for teams that rely on calls.
- •Flat rate local calls: 45c per minute
- •International calls: billed at prevailing rates
- •Included: 1 channel (extra channel on first product), 1 DID, 1 ported number
- •AI features include speech-to-text and sentiment analysis (where enabled)
- •Add-on option: Call Cabinet for advanced call storage and compliance/audit trails
What AI Voice includes
This is a business voice platform built around the things that matter: call routing, reliability, and management visibility.
Call handling and routing
Make sure calls land in the right place, quickly, with a structure that’s easy to manage.
- •Auto-attendant (IVR) and smart routing
- •Ring groups / queues for teams
- •Business hours, after-hours, and overflow logic
- •Call forwarding, voicemail, transfers, and call parking
Team features for call-heavy operations
Built for environments where you need structure, accountability, and clear operational visibility.
- •Call queues and group distribution
- •BLF (Busy Lamp Field) line status visibility
- •Call supervision (monitor/guide) where required
- •Music-on-hold, directory, paging/intercom options
AI features (practical, not gimmicky)
Use AI to reduce admin work and improve outcomes, especially in call-heavy teams.
- •AI speech-to-text for record keeping (where enabled)
- •AI sentiment analysis for customer engagement insights (where enabled)
- •Smarter context for follow-ups and handovers
- •Integration capability for CRM/helpdesk/analytics tools (where applicable)
Built for business continuity
Voice only works if the network is stable. We design around that reality.
- •Designed to run over stable fibre/wireless
- •Option to design failover using LTE where needed
- •Pairs well with SD-WAN for distributed environments
- •Segmentation helps keep voice clean and predictable
Where it works best
AI Voice is ideal when calls are part of your actual operation, not an afterthought.
Route calls properly, reduce missed opportunities, and make follow-ups easier with clearer call context.
Queue calls, keep visibility, and reduce the “who spoke to who” confusion.
Standardise call handling across sites and keep reporting consistent for management.
Logs, reporting, and optional recordings help teams improve without guesswork.
How rollout works
We keep this simple: define call flows, confirm connectivity quality, and roll it out with a clean handover.
We map your call handling: departments, queues, business hours, overflow, and escalation rules.
We validate connectivity and advise on WiFi / segmentation if voice devices share the network.
We go live, validate routing, and tune the setup so it stays predictable and easy to run.
Voice is sensitive to jitter and packet loss. If voice is important to your operation, we recommend a stable primary link and sensible WiFi/segmentation for voice devices.
Book a demo
Tell us how your calls work today (teams, business hours, pain points, multi-site or single-site), and we’ll recommend the right voice design and rollout plan.
Note: Final setup depends on call flow requirements, number of users, and connectivity quality at the site(s).